John Dillon of John Dillon Consulting, Inc. has been training in dealership service
departments nationwide since 1998. The biggest business growth opportunity John says he
sees from dealership to dealership is effective use of the Multi Point Inspection form
and the key processes that support it.
The average dealer retention rate nationally is 30%. That means 7 out of 10
customers take their retail business elsewhere and NEVER come back.
If service operations in dealerships would just stop and focus their efforts, time
and resources in a consistent and effective use of the multi point inspection sheet
and process they would tap thousands of dollars in profitable service business that
is driving off of their service drives everyday! Most importantly they would build
relationships with their service customers that would keep them from taking their
business to the Independent service providers and sell service for life, not to mention
repeat vehicle purchase opportunities in the sales department.
Start Making More Money Immediately In 2008!
Tap the potential that drives on and off of your service drive every day
WITHOUT adding one customer, one hour of business, or one penny on marketing or
advertising.
This half a day workshop is for your advisors, technicians and service management
team. It is recommended that you send as many people as possible and get as many key
people trained as possible.
This half-day workshop will show your service team how to:
- Implement a multi point inspection form presentation and inspection
process with each and every service customer.
- Manage a “Walk Around” with each and every service customer that
adds value and trust.
- Communicate the value and benefits in every service you provide,
recommend and perform.
- Offer options that sell more service today and for life with each
and every customer.
- Video tape role play with each member actively involved in grading
each session.
- 3 Weeks of “SUSTAINMENT” conference calls with management to ensure
progress, development and consistency.
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This one day workshop is for your advisors, technicians and service management
team. It is offered over 2 days so you can send as many people as possible and
get as many key people trained as possible.
This one day workshop will show your service team how to:
- Implement a multi point inspection form presentation and inspection
process with each and every service customer.
- Manage a “Walk Around” with each and every service customer that
adds value and trust.
- Communicate the value and benefits in every service you provide,
recommend and perform.
- Offer options that sell more service today and for life with each
and every customer.
- Develop and manage a "Pre-Write" reservation process.
- Present and sell scheduled and recommended maintenance with each
and every service customer during the write up process.
- Schedule the customers next service visit during active delivery.
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The hours per retail RO increase you will realize immediately by applying what you
learn in these workshops is a minimum of 0.3 HPRO.
If you write 300 ROs/month at an effective rate of $65/hour and sell 0.85 C
in parts to every dollar of labor, you have just added $10,822 in sales to your fixed
operations without incurring any additional costs! The best part is you'll repeat it
over and over and over.
"Sales are missed by a few words and a few key sales processes, not a
few dollars."
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