The Best Auto Pros approach to business growth is customized to fit the opportunities
that exist in your service operation. We focus on maximizing the opportunities that
will grow your business, without increasing traffic!
We develop processes with your management team in three key areas:
- Point of Sale
- Labor Gross Income
- Selling Gross Net Profit
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In order to ensure growth:
- We stay on track and work with your managers for six months
through weekly conference call and periodic onsite visits.
- We teach management how to efficiently manage business growth and
sustain momentum.
- And we give your team simple and effective software that is used daily
to measure growth.
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Advisor Pro, our service advisor training initiative, was in development for two years
before debuting in January 2003. The program is John Dillon’s creation and focuses on
the key aspects that most training programs neglect: customization before training, an
interactive training strategy and sustainment after the training.
Customization...
All of the following steps help us to ensure that our strategy fits your department.
With Best Auto Pros, there is no “one-size-fits-all” mentality!
- We conduct interviews with both management and advisors to develop
relationships, ensure a tailored growth strategy and focus on specific
areas of need.
- We analyze financial statements to show department performance and
capacity and to help managers understand their potential and use Advisor
Pro as a resource to reach it.
- And we collect a sample of repair order to illustrate missed sales and
areas of opportunity within the service lane
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Interaction...
- Day 1: Classroom Setting
- We work with advisors to develop a set of Blueprint Standards
in building customer relations and service selling techniques
that best fit their work environment.
- Day 2: In the Lane
- Hands-on installation of the developed Blueprint Standards
ensures that the standards are effective. Our consultants work
side by side with the advisors writing up customers.
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Sustainment...
- After the training, the dealer and managers receive a packet containing
information that is a roadmap to success in the upcoming months.
- And for six months following training, the Advisor Pro consultant
stays in touch with managers through weekly conference calls to review
performances and sustain growth.
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