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"CSI: Customer Satisfaction Investigation."
FixedOps Magazine, April 2007.
"Excel in the Basics,"
John Dillon Jr. Showroomtoday.com, February 2007.
"The Dollar Gauge: Service Managers Can Measure Financial
Statements by Checking Them Frequently."
FixedOps Magazine, November 2006.
"Perception is Reality: What is the 'Value' of Your
Service?"
FixedOps Magazine, May 2006.
"Building a Team: What You Can Do To Locate and Recruit Top
Performers"
FixedOps Magazine, December 2005.
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Best Auto Pros, Inc.
39 E. Main St.
P.O. Box 182
New Albany, Ohio 43054
P: (614) 775-0732
F: (614) 775-0742
E: workshop@bestautopros.com
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